Exhale Massage and Yoga
Wellness for body, mind and spirit
Payment, Policies and Covid-19

Payment:

We accept cash, Venmo (both of those fee-free payment methods are always greatly appreciated!), all major credit cards, and FSA/HSA cards; for massage, you will need to obtain a "letter of medical necessity" from a health care professional to use FSA/HSA (not required for acupuncture). This is for your own records and to provide to your insurance company if requested; we do not need a copy of this. If using a FSA/HSA it is recommended that you do not purchase a series, but rather each session individually.

 

Policies:

I only ask that you treat us the same way that you would like to be treated! If you need to cancel an appointment, please give us the courtesy of at least 24-hours notice. If an emergency comes up, or illness comes into your family suddenly, we of course will be understanding, but cancellations of less than 24 hours, as well as no-shows, may be expected to pay the full amount of their session fee. Repeated no-show clients will kindly be asked to find another wellness provider.
Remember, we are an appointment based practice- when you schedule, you are paying to reserve our time. In addition, our schedule often books out a week or more in advance and that 24 hour notice is essential to allowing someone else to fill the empty spot. We always strive to be mindful of and respectful of others' time, and appreciate that respect in return. Thank you!

 

Regarding Series of Sessions:

We love offering discounts via our packages, intended for those clients who are coming in regularly. A series of 3 is intended to be used in 6 months, and the series of 6 or 12 are intended to be used in 12 months. We know that sometimes life gets in the way and you may end up with an "expired" session. We never want you to lose a session you've paid for, and so we are happy to reactivate a session up to 90 days after the expiration date. After this time, we can return the unused percentage of your original purchase in the form of a gift certificate (ie, if you have one session left from a series of 3, 1/3 of your original purchase price will be returned as a gift certificate). If you end up with an expired session more than once, we will ask that you switch to purchasing single sessions. Thank you!

 

Covid Protocols/Sick Policy

When you come in you agree that:

*you are not experiencing symptoms of ANY communicable illness

*no one in your family is experiencing symptoms of any communicable illness outside a kid-has-a-cold situation (if your partner/child has the flu/stomach bug/etc, stay home please!)

*COVID-19: If you have been exposed to Covid in the last 10 days, you are symptom free and have tested negative on a rapid test the morning of your appointment. If you test positive for Covid, you agree to reschedule for 10 days after your positive test/start of symptoms, or after 5 days with no symptoms and a negative rapid test, whichever comes second. 

*Sick clients will be turned away and asked to reschedule
 

On our end, this means that: 

*in addition to our standard cleaning and handwashing protocols that have been in place forever, we now implement additional disinfection of the treatment room between sessions, and have HEPA filter air purifiers running in every treatment room

Masks are not required in our space, as only healthy people who have not recently been exposed to covid are permitted in our office, but of course you are welcome to wear one if you would prefer. We look forward to greeting you with a smile! 

 

Associated Bodywork & Massage Professionals
Member, Associated Bodywork & Massage Professionals 610-271-8170
109 Forrest Ave, 2nd floor, Narberth, PA 19072
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